Careers

Sr. FINANCIAL SERVICES REPRESENTATIVE (FSR)

REPORTING TO

Branch Operations Manager

GENERAL JOB DESCRIPTION

A wide range of responsibilities within branch. Responsible for providing a high level of customer service and performing a variety of banking transactions to help customers meet their financial needs.

MAJOR DUTIES AND RESPONSIBILITIES

Providing excellent customer service, including greeting customers, answering questions, and resolving issues or concerns.
Conducting a variety of banking transactions, including opening and closing accounts, and processing deposits and withdrawals. Mainly responsible for the new accounts area of the branch.
Assisting consumers with online and mobile banking services, including setting up personal online banking accounts, troubleshooting technical issues, and answering questions. Maintaining a high level of knowledge about bank products and services, as well as industry trends and developments.
Participating in training programs to develop skills and knowledge and staying up-to-date with changes in banking regulations and policies.
Ensuring compliance with all banking regulations and policies, including those related to money laundering and fraud prevention.

VP/Director of Operations

REPORTING TO

EVP/Chief Operating Officer

GENERAL JOB DESCRIPTION

Responsible for overseeing the daily operations of the branches. Ensuring that all banking processes and procedures are followed, ensuring efficiency, compliance, and high service standards.

MAJOR DUTIES AND RESPONSIBILITIES

Ensuring efficient and effective operations to meet the bank’s performance targets and service standards.
Managing and supervising branch staff
Identifying opportunities to improve operational processes and procedures to enhance efficiency and reduce costs.
Implementing best practices and innovative solutions to streamline operations.
Leading and managing the operations team.
Providing guidance, training, and support to ensure high performance and professional development.
Ensuring high standards of customer service across all branches and operational functions.
Addressing and resolving escalated customer issues and complaints.
Identifying and mitigating operational risks, ensuring the safety and security of the bank’s assets.
Developing and implementing risk management strategies and contingency plans.
Aligning operational activities with the bank’s strategic goals and objectives.
Ensuring the effective use of technology to enhance operational efficiency and customer experience.
Analyzing operational data to identify trends, issues, and opportunities for improvement.
Supporting the implementation of new products, services, and initiatives.
Ensuring operational readiness and seamless integration into existing processes.